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Return to shopReturns + Exchanges
Return and Exchange Policy
At PAHJS, customer satisfaction is our top priority. To ensure a smooth experience, please review our exchange policy below:
- No Returns: We regret to inform you that we do not offer returns on any of our products.
- Exchange Eligibility: Exchanges are only available in the case of damaged or broken items received. To be eligible for an exchange, the following conditions must be met:
- The product must be unused and in its original packaging.
- You must provide proof of purchase (e.g., receipt or order confirmation).
- A request for exchange must be initiated within 3 days of receiving the product.
How to Request an Exchange:
- Contact our customer service team at care@pahjs.com within 3 days of delivery.
- Provide your order details, a brief description of the issue, and clear photos of the damaged item.
- Once approved, we will guide you through the exchange process.
Additional Notes:
- Exchanges are subject to stock availability. If the item is unavailable, we will offer an alternative of equal value.
- Shipping charges for exchanges will be communicated during the process.
We appreciate your understanding and are here to assist you every step of the way.